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Returns and Exchanges

Returns

If you are not satisfied with your purchase, please send the unused item in its original and unworn condition, all tickets attached and a copy of your invoice with reason for return within 14 days of receiving your item(s) for a refund. We do not reimburse shipping fees. Items received after 15 days but within 30 days are subject to a 30% restocking fee and merchandise that is found to be worn or damaged may not be refunded. Returns will not be accepted after 30 days. Upon receiving your returned garment, we will send a confirmation email that your credit card has been refunded. The refund can only be issued to the card that was used to purchase, so if you receive a gift, you may exchange your item for one that is of equal or greater value, in which case, you will be charged the difference. Purchases made via e-gift card or promo code are eligible for exchange only.


For your convenience, all orders include a UPS return label. You may drop your return off at any UPS location for shipment. A fee of $8.00 will be deducted from your refund for the return shipping costs. Please retain a record of the return tracking number for future reference.

Please send all returns and exchanges to the following address:

Chic Tweak
Attn: RETURNS
49 West 38th Street
9th Floor
New York, NY 10018

 
Exchanges
Please see the above section for our return policy and return address. Please write a note on your invoice indicating which item(s) you are returning and what items, colors, and sizes you’d like for your exchange. Any difference in price will be charged or refunded onto your credit card. We unfortunately cannot hold items for exchanges, but if your item(s) are unavailable at the time of processing, we will do everything we can to get the item(s) for you. If your requested item(s) have completely sold out, we will notify you by email and will refund you instead. Please note that it takes 5 business days for us to process exchanges. . We unfortunately cannot confirm delivery of your return, but you will receive an email when your exchange is shipped
All ‘Sale’ items are ineligible for return/ exchange.